Savills is a trusted international agent in Industrial Property Management in Viet Nam.
Scope Of Work
Pre-Opening Phase
Human Resources • Recruit and mobilise operational staff.
• Establish organisation chart and job descriptions.
• Develop recruitment and manpower plans.
• Conduct operational and compliance training.
• Prepare operational handbooks and SOPs. Technical Set-Up • Prepare infrastructure handover procedures.
• Develop maintenance and technical operation manuals.
• Establish utilities connection procedures.
• Develop emergency response and firefighting procedures.
• Conduct environmental and operational readiness planning. Operations and Management Set-Up • Develop CAPEX and OPEX budgeting framework.
• Establish operational procedures and governance.
• Prepare tenant handbook and operational guidelines.
• Establish operational regulations.
• Prepare mobilisation and handover plan. Procurement and Service Contractors • Evaluate and select service contractors.
• Prepare tender and procurement documentation.
• Negotiate service scope, pricing, and SLA/KPI standards.
• Finalise vendor onboarding and contract procedures.
• Establish contractor management framework. Tenant Support • Develop tenant onboarding and entry procedures.
• Prepare customer service handbook and FAQs.
• Prepare guidance and operational support process for the Developer.
• Develop event and tenant engagement plan. Design and ESG Consultancy • Review design compliance and operational suitability.
• Assess maintainability and operational efficiency of systems.
• Review traffic flow, utilities, security, and infrastructure layout.
• Coordinate sustainability and green certification consultancy.
• Support lifecycle optimisation and operational planning integration.
Operational Phase
Operations Management • Monitor and manage day-to-day operations.
• Manage procedures and compliance standards.
• Supervise contractor and vendor performance.
• Monitor operational KPIs and reporting systems. Technical and Facility Management • Manage infrastructure, utilities, and facility maintenance.
• Supervise testing, commissioning, and handover activities.
• Monitor energy, environmental, and waste management plans.
• Monitor equipment maintenance and asset performance.
• Coordinate preventive and corrective maintenance activities. Financial Management • Prepare annual operational budgets and forecasts.
• Monitor operational expenditure and cost efficiency.
• Manage common area maintenance fee collection.
• Prepare financial and operational reports.
• Manage utility operations and consumption monitoring. Safety, Security and Risk Management • Develop and implement procedures.
• Coordinate with local authorities and emergency services.
• Monitor environmental compliance and reporting.
• Prepare emergency response and business continuity plans.
• Conduct operational risk assessments and mitigation planning. Tenant Relations • Manage tenant relations and service requests.
• Liaise with local authorities and provide tenants with relevant regulatory and compliance updates.
• Coordinate customer complaint handling procedures.
• Manage tenant premises throughout the tenancy lifecycle, from handover and occupancy to reinstatement and transfer.
• Organise tenant engagement activities and communications. ESG and Sustainability Management • Monitor operational targets.
• Support operational compliance.
• Monitor energy and water efficiency initiatives.
• Support reporting and operational audits.
• Implement waste reduction and environmental initiatives.
