Customer Services - Property Management

Job Title: Customer Service - Property Management
Department: Property Management
Line Manager: Property Manager




Act as the first point of contact for visitors and callers and undertake a range of other administrative tasks as identified by Property Manager


  • Answer telephone, screen and direct calls
  • Take and relay messages
  • Provide information to callers
  • Greet persons entering property
  • Direct persons to correct destination
  • Deal with queries from the public and customers
  • Ensure knowledge of staff movements in and out of property
  • Monitor visitor access and maintain security awareness
  • Provide general administrative and clerical support
  • Prepare correspondence and documents
  • Receive and sort mail and deliveries
  • Maintain appointment diary either manually or electronically
  • Control inventory relevant to reception area
  • Tidy and maintain the reception area


  • Expert in Excel skills
  • People skills
  • Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers
  • The ability to work with IT resources such as databases and spreadsheets, for the collection and management of information
  • 1 year experience in related field would be an advantage
  • Proficient English (both speaking and writing
  • Excellent communication, interpersonal and writing skills
  • Driven, competence, flexibility and a willingness to learn
  • Excellent organizational and time management skills with the ability to multi-task
  • Literacy, for writing reports and presentations
  • Ability to work effectively under pressure
  • Creativity, imagination and the ability to use initiative
  • Good teamwork, analytical and problem-solving skills
  • Business-related awareness and a good knowledge of current affairs