IRS Customer Service Executive

Job Title: IRS Customer Service Executive
Department: International Residential Sales
Reports Functionally To: Head of International Sales
Location: Ha Noi/ Da Nang/ Ho Chi Minh


POSITION OVERVIEW – To support Head of Residential Sales by administering the sales information system and provide all other administration services for the international residential sales department. Support sales agents to provide after sales services for clients.



  • Record/input sales releases, reservations, mastermoves, cancellations, exchanges, handovers and legal completions onto the sales information system, along with full customer details/choices and produce/post relevant letters and statements and update office (wall) charts as appropriate. Ensure the sales extraction sheets are completed and kept up to date on a weekly basis. Previous experience with CRM software is preferred
  • Produce and maintain plot files, distribute copies to other departments and contractors
  • Produce/amend standard forms for use on site and in the office to assist the sales team. Ensure that all documentation in office and copy of the site journal is up to date. Keep stock and order materials and stationery used by all the sales team, and order uniforms/badges for sales consultants
  • Take telephone enquiries from prospective customers regarding both forthcoming and existing sites, creating a database for future use with mailshots; produce mailshots as requested. Input customer enquiries into the marketing system and produce mail shots as required
  • Liaise with sales consultants and ensure they receive relevant copies of letters, price lists, memo’s, reports and standard forms by fax or post regularly
  • Support sales agents on updating stock list
  • Support Sales with after sales services, follow up with client’s payment, construction status, debit note, announcement from developer...
  • Follow upon fee billing with corporate oversea offices
  • Other duties as assigned from time to time



  • Business management
  • Candidates with international experience preferred

Communication skills

  • Strong interpersonal and communication skills for liaising with colleagues, customers and other stakeholders;

PC skills

  • The ability to work with IT resources such as databases and spreadsheets, for the collection and management of information


  • At least 3 years experience in administrative or sales role


  • Fluency in English is a must (both speaking and writing). Proficiency in second foreign language is an advantage : Chinese, Korean, Japanese

Key characteristics

  • Excellent communication, interpersonal and writing skills
  • Excellent organizational and time management skills with the ability to multi-task and prioritize
  • Independent worker with capacity to learn quickly and fulfill assigned duties with little managerial oversight
  • Literacy, for writing reports and presentations
  • Ability to work effectively under pressure
  • Good teamwork, analytical and problem-solving skills
  • Excellent skills in MS Office; Experience with graphic design programs is an advantage
  • Business-related awareness and a good knowledge of current affairs

This Job Description was prepared by Head of Dept and may be adjusted from time to time subject to the work requirements.


Key contacts

Luu Tuyet Hanh

Luu Tuyet Hanh

HR Manager
HR & Administration Dept.

Savills Hanoi

+84 24 3946 1300