Customer Service Officer

Job Title: Customer Service Officer
Department: Property Management
Reports to: CS Manager and/ or Property Manager

 

JOB SCOPE – Be responsible to welcome and guide residents and visitors of the Building, receive newsletters and information related to the operation of high-rise building/low-rise building/villa regions, and transfer information timely to the specified address.

 

Responsibilities

  • Answer and join the telephone calls following to the company’s policies and processes
  • Adequately update information about the building in order to provide information exactly and quickly to customers when they require
  • Handle the emergency situations in a calm, effectiveness following to the company’s provisions and directions
  • Ensure to take notes and adequately keep all details in the track book to hand-over between shifts
  • Capture adequately treatment processes in emergency situations and the list of phone number to emergency contact
  • Maintain the relationships and well coordinate with other departments
  • Answer queries and resolve all of delivery requirements, complaints, information requirements, and transfer the messages of tenants and guest to the building in polite and effective manner
  • Provide information to relevant departments and office management about complaints, requirements and tenants’ demands, and monitor them to ensure that these requirements will be completely resolved
  • Ensure that all equipment and/or decorations and interior equipment inside or just outside the building and the reception area are always in a neat, tidy condition. Coordinating with the Management Office and other departments to ensure that the repair and cleaning works always are implemented timely
  • Restrict tenants waiting in the reception lobby to ensure that drivers, shop-assistants, delivery personnel and tenant’s friends in the building are not allowed to stay long in this area
  • Help the CS Manager/ Property Manager to update the tenants list, including visitors and company’s members
  • Assist the CS Manager/ Property Manager to resolve problems arising in Reception Area
  • Implement necessary works to ensure the effectiveness of the building’s operation
 

REQUIREMENT:

  • Bachelor degree
  • Good appearance, professional
  • Good communication skill (both English and Vietnamese), especially in oral communication
  • Experience in related field would be an advantage
  • Driven, competence, flexibility and a willingness to learn
  • Good teamwork

This Job Description was prepared by Savills Vietnam and may be adjusted from time to time and subject to work requirements

 

Key contacts

Luu Tuyet Hanh

Luu Tuyet Hanh

HR Manager
HR & Administration Dept.

Savills Hanoi

+84 24 3946 1300