Property Manager (Luxury Services Apartment - Expat)

Job Title: Property Manager
Department: Property Management
Reports functionally to: Head of Department
Reports administrative report to: Head of Department and/or Branch Director

 

JOB SCOPE – to manage overall the day-to-day operation of the Management Project (Apartment or Office Building or Residential/ commercial/ mix-used project) to ensure it is well managed all the time in a efficient and professional manner, including under the process of pre-opening, tenants’ handover and/or fitting out.

 

DUTIES AND RESPONSIBILITIES

  • Ensure that the Project is well managed and maintained all the time
  • Ensure all vacant areas of the project are promoted and ready to lease
  • Involve in the lease negotiation between the Developer and the new and/or existing tenants basing on “win-win” basis
  • Ensures all enquiries from the tenants, visitors, developers, agents and local authority are fully attended and responded in a timely manner
  • Conduct weekly operation meeting and take immediate actions where necessary
  • Report promptly to the Head of Department any problem/issues which are out of control and suggest solutions
  • Prepare and submit yearly Profit & Loss budget to the Developer and endeavor to manage and operate the Project within the approved budget for the entire year
  • Report promptly to the developer any issues in relation to dealing with the local authority and suggest the solution if necessary
  • Update and implement the existing and new procedure when needed
  • Ensure that all monthly/ quarterly/ yearly financial and management reports are prepared and submitted on time, including the status of the existing lease contracts
  • Ensure that all tenants observe and perform their obligations as stated in the leases.
  • Deal with the suppliers/ constructors to ensure all services/ products are performed and functioned properly and in a professional and timely manner, including air-conditioning system, fire equipment, swimming pool (if any), electric and pumping systems, generators, fire alarm, security system and all other common services relating to the project
  • Take necessary steps to prevent any obstructions at the common areas including the lobby, the loading & unloading bay (if any) or the access/ drive way or parking spaces
  • Involve in the recruitment process and training the new and existing onsite staff
  • Monitor, supervise and appraise the under-supervision staff to ensure they are well acknowledgment of their duties, responsibilities and career development plan
  • Implement policies and procedures under the guidance of Savills Vietnam Property Management Department
  • Perform any other duties that are assigned and/or required reasonably by the Developer and/or Head of Department
 

PROFESSIONAL BEHAVIOUR EXPECTATIONS

  • Dress to code
  • Provide an excellent customer service
  • Excellent communication skills
  • Be enthusiastic, creative and optimistic
  • Thoroughness and attention to detail
  • Problem solving – ability to identify problems and quickly solving
  • Networking - network and build relationships both within and outside the company
  • Ability to interact with various cultures and clients at all levels

SKILLS AND EXPERIENCE EXPECTATIONS

  • Bachelor’s degree in Hospitality, Hotel management, Commercial or equivalent
  • At least 2 years working in the similar position
  • Proficient in English
  • Good computer skills (Outlook, Word, Excel & Power point) and the use of the Internet

This Job Description was prepared by Head of Dept and may be adjusted from time to time subject to the work requirements.

 

Key contacts

Luu Tuyet Hanh

Luu Tuyet Hanh

HR Manager
HR & Administration Dept.

Savills Hanoi

+84 24 3946 1300